FAQ
Frequently Asked Questions (FAQ)
Welcome to the Motlee Illustrations FAQ page! Here, you'll find all the details you need to confidently place your order for a custom pet portrait or any other illustration.
1. What makes a good quality photo for my custom pet portrait?To get the best result, please send a clear, high-resolution photo of your pet. The photo should be well-lit, with your pet in focus and visible from a front-facing or profile angle. Avoid blurry images, heavy shadows, awkward poses and where their head and neck are not clearly visible. The clearer the photo, the better the final product will be!
2. How do I specify the color palette for my custom portrait?
When placing your order, feel free to specify any color preferences in the "Personalization" section on the product listing. You can mention colors that best represent your pet’s personality, or you can leave it up to me to create a vibrant, unique palette inspired by your pet’s features!
3. How do I place a custom order?
To place your custom order, simply:
1️⃣ Choose the product (framed print, phone case, poster, etc.).
2️⃣ Choose color palette and make note of any personalizations.
3️⃣ Upload your pet's image.
4️⃣ I’ll take it from there!
5. How long will it take to receive my custom portrait?
Once I receive your order and photo, I will begin working on your custom portrait. Depending on the complexity and order volume, expect your portrait to be ready within 5–7 business days. I will keep you updated on the process and let you know when your item is shipped!
6. What if I want multiple pets in the portrait?
No problem! Simply select the product listing showing the number of pets that you would like in your portrait. Please mention any specific layout or positioning requests in the "Personalization Request" box!
7. Can I get my custom pet portrait on other products besides the ones listed?
Yes! If you have a specific product in mind (such as mugs, tote bags, or other custom items), feel free to contact me, and I’ll let you know if it can be made with your custom pet portrait.
8. What if I’m not happy with my custom portrait?
Once your order is placed, I’ll send you ONE proof of your custom portrait for approval. Edits are always welcome, and I’m happy to work with you to make any adjustments until it’s just right! After the proof is approved, your portrait will be sent to the printers. If for any reason the final product doesn’t match what was shown in the proof, we can discuss a refund or exchange. My goal is for you to absolutely love your portrait, which is why the proofing process is in place. Please note that all sales on custom orders are final once the proof has been approved.
9. Can I see a proof of the portrait before it’s finalized?
Yes! Once I’ve completed your custom portrait, I’ll send you a digital proof for approval. You can request adjustments at this stage if needed. I’ll only proceed with printing or production once you’re completely satisfied with the final design!
10. How do I care for my custom products?
Each product may have different care instructions based on material. Generally, for items like phone cases and acrylic prints, simply wipe with a soft cloth. Avoid harsh chemicals or abrasives. For framed prints, keep them in a cool, dry place, and out of direct sunlight to preserve colors.
11. Do you only illustrate dogs and cats?
No, I am open to illustrate all animals anything from bearded dragons to whales. Whether it's your spirit animal or just your favorite animal I will not say no. Follow the process the same. Select the product that you would like and follow the steps.
12. What if I need to make a change to my order?
You are able to make changes to your order as long as you reach out within 30 minutes of placing your order. Place contact me within the time frame to make those adjustment.
After 30 minutes most changes, including address updates, can no longer be made. Please note, in some cases, changes to orders may result in shipping delays.
Other Helpful Information:
- Sizing: Please make sure to check the available sizes for products like prints and phone cases before ordering. Custom sizes may be available upon request!
- Gift Options: Custom pet portraits make great gifts!
- Shipping & Delivery: Shipping times vary by location, and you’ll receive a tracking number once your item has shipped. Shipping is a third party courier service. I do not have control over the package after it is in the hands of the shipping courier.
I hope this FAQ answers any questions you may have! If not, don’t hesitate to reach out. If you don't find the answer you're looking for, feel free to reach out to us at [motleeillustrations@gmail.com].
I can’t wait to create a unique pet portrait that you’ll love for years to come! 🐾✨